Alia Systems and our Partners offer a full range of Stateframe-related project services, including...

Process Analysis and Design

A Process-centric design approach gives the correct view of requirements at the outset.

Workflow Discovery Workshops, typically taking 5, 10, or 15 days, are used to:

• perform a needs analysis of workflow requirements
• develop a clear definition of a workflow process, with scope and limitations.
• determine the feasibility and cost of automating the process(es).

Process documentation from a workshop is vendor-independent and becomes the property of the client. Any proposal for further work is produced without charge.

Systems Integration

Alia has extensive experience of integrating Stateframe into a total solution, for example with:

• Document Management Systems including Eclipse, Datastore 32 and EDMS
• Scanning and imaging software including Kofax
• Legacy environments including IBM Mainframe
• SQL Server and Oracle databases
• Internet and Intranets
• Middleware and application packages

Software Development

Projects are carried out on a fixed price or time and materials basis, to meet client preferences.

Stateframe training courses are provided at either Alia's offices in Swindon or on customer sites.

For the latest course dates, please contact Alia Systems.

• Stateframe Design Course (2 days). Please click here for details (10kB, PDF Format)
• Stateframe Advanced Usage and Support Course (2 days)

Full support for Stateframe is provided by Alia Systems Limited as product author.

An Annual Maintenance Plan entitles customers to prime shift Help Desk support, and updates and upgrades during the period of the plan. The Maintenance Plan includes Service Levels for:

• investigating reported problems and responding to the customer
• providing a work around or fixing the problem where there is a serious impact on the business of the Client.

Updates, to correct specific faults in released software, are normally made available for download across the Internet. Stateframe upgrades may be expected every 4-6 months.

Queries should be submitted initially by email, or by telephone to +44 (0) 1793 484248